We want to provide good service to our customers. Not
good service, excellent service.
Our products are thoroughly tested before release, so
bug discoveries are a pretty rare occurrence. Most tech
support questions have to do with misunderstandings
about usage or a need for clarification on features.
Most of the information you'll ever need about a
product is contained in the manual, or on the online
manuals we're putting online. Reading these manuals are
essential to using our products, which are often
complex and multi-featured.
We spend a goodly amount of time writing these manuals
so that customers have the information they need to use
our products and services.
In order to provide full customer service to those with
valid questions not covered in the product manual, we
need to ask that customers please read the manuals
BEFORE submitting support requests, so that our staff
can take the time to answer valid questions without
getting bogged down with questions that could be
answered by flipping through the manual.
See, we're not assholes - we just want to serve you
better!
Fill in the form below to submit your question to our support staff. If you are looking to give feedback or send us an email, please use the links above.